EXCHANGE POLICY

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Customer satisfaction is always our top priority. While we hope you absolutely love your purchase, if for any reason you are not perfectly satisfied with your order you can simply return/exchange the item(s) within 7 business days from the date of receipt. The refund will be validated after receipt and verification of the jewel. Any damaged, used wormed jewel can not be the subject of a refund or exchange. To recall any personalized jewel (engraving…) can not be the subject of refund or exchange.

RETURN PROCEDURES

Notify us for your wish to return the items by emailing us at info@kertesh.com. If our customer service determines that your request is eligible, you must then return the goods to the following address : Said Freiha street – Centre Camelia 2, 1st floor – Hazmieh, Lebanon. Please label the parcel as “Return”. Note that the item(s) must be in their original packaging, with all the accessories and original paperwork (certificates, etc…) No refunds will be issued for an item returned in a used/damaged condition. The return of a good is at your own cost, for your own protection. Kertesh will not be responsible for items lost or damaged during shipping. Once the return parcel reaches us, you will receive a confirmation email and the refund will either be issued to the original credit card used to place the order.

EXCHANGE PROCEDURES

If you would like to exchange your purchase for another item, send an email to info@kertesh.com stating your order number and details of the new item you would like to exchange it for. The fulfillment of your request will be subject to our stock availability. Please note that you must request an exchange within 7 days of receiving the jewel. Once your exchange has been confirmed, you must return the item to the following address within 7 days : Said Freiha street – Centre Camelia 2, 1st floor – Hazmieh, Lebanon. All return conditions apply to exchange as well. Please label the parcel as “Exchange” and we will send you an email notification when we receive the jewel.